FREQUENTLY ASKED QUESTIONS
For standard shipping, you should receive your order within 7-10 business days. Please note, we ask that you allow up to 14 days for your package to be delivered before contacting us to open a lost box claim.
For Faster or Fastest shipping, our Expedited shipping rates vary based on weight, mailing address, desired delivery date. Please note, while most packages do arrive within 1-2 business days of the estimated ‘faster/fastest’ delivery date, we do not guarantee delivery on the estimated date shown during checkout.
All orders placed before 11 AM PST, will ship out the same day, any order placed after will ship the following business day. Once your order has been placed, you’ll first receive an order confirmation email followed by a shipment notification email with tracking once shipped.
You may return your order for a refund or replacement to Clothing Shop Online within 100 days of the purchase date by visiting the returns page. RETURN SHIPPING IS NOW FREE!
We highly recommend saving the receipt or tracking details verifying the return of your goods. If you have a problem or discrepancy (including shortages, damages, etc.) with an order contact us within 72 hours of receiving goods.
Please note we are not able to accommodate any style, color or size swap or exchange requests via a replacement order. Items that have been printed, washed, decorated and masks which are final sale items are not eligible for return.
Don’t worry, it’s on its way! While we do our best to ship all orders in one package, there are times when orders will ship from multiple warehouses. If you did not receive multiple tracking numbers, please reach out to our customer service team for assistance.
Product sizing varies between different brands and styles. Product size information can be found toward the bottom of each product detail page as shown in the image below. Unless otherwise specified sizing is in inches and is taken with the item lying flat.